Transforming Operations: Streamlining Processes for Better Patient Engagement

About the Training

Join the National Nurse-Led Care Consortium’s learning collaborative, which provides health center professionals, particularly those serving public housing residents, with an understanding of the importance of the patient experience at operational and quality improvement levels. Participants will explore key strategies, share best practices, and collaboratively address the critical aspects of patient experience to enhance health centers' overall quality of care. This learning collaborative directly contributes to clinical quality improvements by focusing on strategies and initiatives that positively impact the patient experience, leading to improved health outcomes.

Participants will gain practical insights and strategies to foster a patient-centered approach in health center operations and quality improvement initiatives, ultimately contributing to improved patient satisfaction, health outcomes, and overall healthcare excellence.

Learning Outcomes:

As a result of this training, participants will be able to:

Topics in this Webinar Series:

• January 7, 2025 - Foundations of Patient-Centered Care: Exploring the Core Principles and Benefits
• January 14, 2025 - Transforming Operations: Streamlining Processes for Better Patient Engagement
• January 21, 2025 - Empowering Staff: Training and Strategies for Enhanced Team Collaboration
• January 28, 2025 - Measuring Impact: Tools and Metrics for Evaluating Patient-Centered Success