Evidenced-based research demonstrates that patient engagement leads to improved health outcomes and quality of life. To effectively engage patients in their health care, health centers can utilize a team-based approach to develop a shared care plan and support patients as they navigate the health care system. In this six-part interactive series, Migrant Clinicians Network (MCN) and National Nurse-Led Care Consortium (NNCC) will work with a select group of ten health center care teams to improve knowledge and skills around evidence based strategies for patient engagement and activation.
Modules
Patient and Family Engagement Throughout Care Teams
January 17, 2019 from 1:00 - 2:00 pm ET
This introductory session will elucidate the key elements of team-based care, including: (1) team communication, (2) clarifying and optimizing roles, (3) care coordination, and (4) patient activation. This session will outline tools and strategies to engage patients as members of the care team. Participants will be encouraged to assess their health center’s level of “teamness” through an online assessment following the session.
Team-Based Engagement Strategies
January 31, 2019 from 1:00 - 2:00 pm ET
This session will outline the Agency for Healthcare Research and Quality (AHRQ) “Be Prepared to Be Engaged” strategy for patient activation and will incorporate role-playing exercises and Q&A. Participants will review case studies beforehand and come prepared to think through patient care scenarios in which Be Prepared to Be Engaged can be utilized.
Introduction to Motivational Interviewing
February 14, 2019 from 1:00 - 2:00 pm ET
This session will lead participants through the key elements of motivational interviewing, with a particular focus on how to engage socially and ethnically diverse patient populations. The session will examine the key elements of motivational interviewing including the four general principles of (1) express empathy, (2) develop discrepancy, (3) roll with resistance, and (4) support self-efficacy. The session will emphasize specific skills and tools used to create a systematic approach to engaging patients. The faculty will discuss using OARS (open-ended questions, affirmations, summaries, and reflective listening) to draw patients into conversations about their health that lead to real change.
Developing Motivational Interviewing Skills
February 28, 2019 from 1:00 - 2:00 pm ET
This session will expand upon motivational interview skills and involve role-playing exercises so that participants can practice the skills learned. Participants will be encouraged to bring challenging cases to the group for discussion and problem-solving.
Patient Self-Management and Goal Setting
March 14, 2019 from 1:00 - 2:00 pm ET
Patients with chronic diseases make day-to-day decisions about their health. The key to better health is for the health center team to engage with patients in the process of self-management so that the health center can fully support patients for better health outcomes. In this session, we will discuss some of the key strategies that have been proved effective in engaging patients in self-management. In particular, we will focus on tools to improve goal setting and on strategies to support patients in reaching their health goals.
Supporting Patient-Self Management in A Team-Based Setting
March 28, 2019 from 1:00 - 2:00 pm ET
In this session, we will explore the institutional and systems-based approaches for health center staff to build continuity and sustain their patient engagement efforts. Participants will identify facilitators and barriers to achieving a culture of patient engagement and create SMART (specific, measurable, attainable, relevant, and time-bound) goals for their health center.
The Migrant Clinicians Network and the National Nurse-Led Care Consortium’s Training and Technical Assistance efforts are supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under cooperative agreement numbers U30CS09742 and U30CS09736 for $1,094,709.00 and $1,350,000 respectively with 0 % of the total NCA project financed with non-federal sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS, or the U.S. Government.
