The Road to Patient Engagement Learning Collaborative Series

Patient engagement is increasingly recognized as essential to high-quality, person-centered healthcare. Evidence-based research shows that engaged patients can make more informed decisions about their health, promoting mutual accountability and more efficient use of scarce health resources. While there is little disagreement about the value of an engaged patient population, it can be challenging for health centers to design interventions and policies that facilitate full engagement.

In this four-part virtual learning collaborative, health center teams will work with other teams across the country to explore a framework for patient and family engagement. Participants will learn strategies to support a continuum of engagement that examines individual interactions, institutional design, and larger policy design implications. Particular attention will be paid to the needs of special and historically underrepresented populations, who may experience greater challenges in health center engagement. In this interactive series, the Migrant Clinicians Network (MCN), the National Nurse-Led Care Consortium (NNCC), and the Institute for Patient- and Family-Centered Care (IPFCC) will work with health centers - both care teams and individual CHC participants - to improve knowledge and skills around evidence-based strategies for patient engagement and activation.

Learning Outcomes:

Pam Dardess, MPH

Pam is the Vice President of Strategic Initiatives and Operations at the Institute for Patient- and Family-Centered Care.

Jillian Hopewell, MPA, MA

Jillian Hopefully is the Chief Program Officer, Education and Communication at Migrant Clinicians Network.

Syllabus:

Module One: Infrastructure for Patient and Community Engagement

Thursday, May 4, 2023, from 1:00 PM-2:00 PM EST/9:00 AM-10:00 AM PST

In part one of this learning collaborative, participants will explore different levels of engagement, examine the infrastructure of patient and community engagement, and learn about key strategies for successfully implementing patient engagement. Participants will be introduced to the framework for patient and family engagement and review an organizational assessment to gauge where actions can be taken.

Resources

Module Two: Engaging Patients in Direct Care

Thursday, May 11, 2023, from 1:00 PM-2:00 PM EST/9:00 AM-10:00 AM PST

In part two of this learning collaborative, participants will identify strategies for engagement in direct patient care and share their experiences with organizational level engagement. We will learn from a patient representative about the importance of empowering and engaging patients in their healthcare.

Resources:

Module Three: Developing Patient Leaders

Thursday, May 18, 2023, from 1:00 PM-2:00 PM EST/9:00 AM-10:00 AM PST

In part three of this learning collaborative, participants will learn the importance of developing patient leaders. We will explore how opportunities can be provided to community members in health centers and other spaces of the workforce.

Module Four: Process Development for Patient Engagement

Thursday, May 25, 2023, from 1:00 PM-2:00 PM EST/9:00 AM-10:00 AM PST

In part four of this learning collaborative, participants will define continued goals for patient engagement and identify opportunities for enhanced patient and community involvement in care delivery. We will utilize this time to develop an action plan, strategize your overall goals, and discuss simple actions that can be taken to increase patient engagement.

About Us:           

Learn more about the National Nurse-Led Care Consortium.

Learn more about the Migrant Clinicians Network.

This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of a combined award with 0 percent financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.